Service / Service Plans

Servco Oil and New Canaan Oil offer the very best in equipment service, including a flexible set of service plan options that let the customer choose what appliances to cover and to opt for either basic or expanded coverage of the heating system.

Superior Service Every Time

We strive to provide the best service available. After all, service is the basis of our name. You can count on us for all of the following:

• Service to all of our oil customers with or without a service contract (customers without coverage will be billed at time & materials).
  
  

• We employ one technician for every 300 customers; the area average is one technician per 750 customers. This allows us to get to our customers quickly and spend the time required to do the job without rushing off to the next call.
  
  
• We perform your annual tune-up with the most modern equipment available. We take the time to do your tune-up right, which will reduce future emergency service calls. We adjust each unit for the maximum possible efficiency.
  
  
• We employ only state licensed and trained technicians; we never use subcontractors for our service work. This allows us to better control the quality of the work our technicians perform.
  
  
• We offer true 24-hour emergency service, 365 days a year / 7 days a week.
  
  
• We are one of the few oil companies that will service, repair or replace every part of your heating or central cooling system, not just the burner and controls.
  
  
• We stand behind our work. If we don't fix the problem the first time, we will never charge for a repeat call. All our installation work is fully warrantied.
  

What We Offer

24-Hour EMERGENCY Service: We have technicians on duty or on call around the clock, and we respond promptly to all calls for no heat or no hot water at any time of day or night. Customers can reduce their exposure to repair costs with a service contract.

Preventive Maintenance: By performing thorough maintenance on a regular basis, we promote reliable, efficient operation while reducing the likelihood of an equipment outage. Our expert maintenance services extend equipment life and prevent the needless waste of energy that can occur when equipment is out of tune. Preventive maintenance is included in all our service contracts.

Heating: We recommend an annual tune-up, cleaning and adjustment for all heating systems to promote safe, efficient and reliable operation. The annual maintenance visit is included in all our heating service contracts. Our preventive maintenance is enhanced by our Premium Fuel Formulation, which cleans your system and keeps it clean. This reduces service calls and promotes efficient heat transfer, so your system uses less fuel.

Air Conditioning: Our expert technicians perform annual maintenance on cooling systems to promote reliable, efficient operation. Maintenance is included annually in our Cooling Comfort Plan, or available on a time and materials basis.

To request preventive maintenance for your heating or cooling equipment, call us or contact us today.

About Our Service Plans

Customer choice is a core value at Servco Oil and New Canaan Oil, and this is reflected in our range of service plans for your equipment. Customers can choose between Basic and Expanded coverage for heating equipment and can add optional coverage for air conditioners, hot water heaters, electronic air cleaners, central humidifiers and oil tanks. All plans are subject to terms, conditions and exclusions. Non-emergency calls after hours may be subject to labor charges. Here is what our service plans include:

• The annual tune-up, cleaning and adjustment of the burner and boiler or furnace.
  
• Assurance that we will repair or replace, during the life of the agreement, at no charge to the customer, any of the parts covered by the agreement that may become defective due to normal wear and tear.
  
• All labor charges for covered parts are included for system repairs during normal business hours and 24 hour service for emergencies.
  

To enroll in a service plan or request more information, please call us or contact us today.


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Basic Heating Coverage

We call this plan "basic", but it covers 52 essential components of a boiler and 54 essential components of a furnace. The Basic Coverage does not cover parts that convey water or are in contact with water.* Annual tune is included in this coverage. Here is a list of heating system components covered by the plan:

Controls Aquastat Cad cell control Cad cell eye Cad cell wires Circulator relay 8182 control Emergency switch High limit control Low limit control Pressuretrol Primary control Reverse aquastat Stack relay Thermostat (non-programmable) Triple aquastat Oil Tank System Fill cap Firematic valve Fuel filter cartridge Fuel filter complete Vent cap Hot Water Boiler Systems Circulator coupling Circulator motor*** Circulator motor mounts Circulator wicking

Burner Replacement Parts Air inlet damper Burner air tube** Burner capacitor Burner coupling Burner fan Burner flange gasket Burner motor Buss bars Delayed oil valve Electrodes End cone** Flare fittings Fuel pump Fuel bleeder Fuel pump strainer Ignition terminals Ignition transformer Isolation relay Local line volt. wiring Nozzle Nozzle adapt Nozzle assembly** Nozzle line Porcelains Preference relay Solenoid valve Transformer leads Turbulator**

Warm Air Furnace Systems Blower belt Blower motor (1/3 HP max) Blower Pulley Fan control Fiberglass air filter Limit control * Please see Expanded Heating Coverage (below) ** Riello, Carlin and Beckett burners only *** B&G & Taco 110 only

Click here for terms and conditions.

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Expanded Heating Coverage

Our Expanded Coverage includes everything in the Basic Heating Coverage plan (including annual maintenance) and adds coverage for the following components. Availability of Expanded Coverage is subject to inspection.

Allowances:
$250.00 allowance on boiler or furnace replacement
$100.00 allowance on oil tank replacement
$75.00 allowance on burner replacement
$75.00 allowance on smokepipe replacement (single wall galvanized only)
Allowance equivalent to the cost of a ¾ HP motor for any larger or special motors

Hot Water and Steam Boiler Systems Auto air vents Auto water feeder Boiler valves Check valves Circulator impeller Complete circulator Expansion tank Extrol tank Flow valve Gate valve Gauge glass Low water cutoff Pressure gauge Purge valve Relief valve System 2000 manager Temperature gauge Zone valve motor Zone relay Zone valve body Zone valve stem

Warm Air Furnace Systems Blower bearings Blower motor (to ¾ HP) Blower shaft Blower wheel Zone damper Zone damper motor Zone panel Zone relay Oil Tank System Anti-siphon valve Bottom valve Oil fill pipe Oil lines Oil tank gauge Tank vent Tank whistle Tiger Loop

Hydro Air Heating Systems (Air handling units add an additional fee per unit in combination with expanded coverage only) Blower bearings Blower belt Blower motor (up to ¾ HP) Blower shaft Blower wheel Circulator Fan relay Fiberglass air filter Flow valve Hydronic coil Transformer Zone damper Zone damper motor Zone panel Zone relay Zone valve

Expanded Services Covered

Labor to repair water leaks from heating system
Labor to vent, purge or bleed air from heating system
Labor to drain the expansion tank and adjust the pressure on the system
Labor to adjust water level in steam system

Click here for terms and conditions.

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Cooling Comfort Plan

We protect central air conditioning systems with a plan that covers 28 system components. During the life of the agreement, we will repair or replace, at no charge to the customer, any of the following parts that may become defective due to normal wear and tear.

Blower belt Blower motor (to ¾ HP) Blower pulley Blower shaft Coil drain pan Condensate drain Condensate pump Contactor Crankcase heater Expansion valve Fan relay Freeze control Refrigerant (5 lbs. max.) High pressure control Indoor coil

Low pressure control Metering device Outdoor coil Outdoor fan Outdoor fan motor Potential relay Rain shield Run capacitor Single set sub base Start capacitor Thermostat (non-programmable) Time delay relay Transformer

• All labor charges for covered parts are included for system repairs during normal business hours.
  
• If the compressor fails under the manufacturer's warranty, it will be replaced with no labor charge.
  
• Plan includes a 10% reward toward out-of-warranty compressor failure.
  
• All labor repairs, after customer approval, will be billed at our normal rates for parts and labor, less 10% reward.
  
• There is no charge for the usage of refrigerant recovery equipment on a compressor replacement or on refrigerant leak repairs.
  
• In cases where larger than ¾ HP or special motors are required, they will be billed in the amount exceeding that of a ¾ HP motor.
  
• Work performed after normal hours will be subject to a surcharge.
  

Click here for terms and conditions

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Additional Coverages and Services

Customers who purchase coverage of an oil heating system are invited to purchase coverage on other appliances and components.

Oil Fired Hot Water Heater:	All controls, fuel supply and burner replacement parts on your oil-fired water heater are covered as outlined in the heating service plan in effect on your heating unit (either basic or expanded.) If your oil-fired hot water heater is providing space heat to your home, the coverage will be billed and provided at the same cost, and with the same conditions as if it were a boiler.
Indirect Hot Water Makers:	Parts covered include: Aquastat, local piping circulator relief valve, check valve, thermostat, drains and valves, zone valve.
Electric Hot Water Heaters:	Parts covered include: electric elements, high limit, thermostats, relief valve.
Electronic Air Cleaners:	Parts covered include: air switch cells, power pack and wiring. Cells will be cleaned once a year. (Swapping dirty cells for clean ones may be done instead of on-site cell cleaning.) Additional cleanings by homeowner are required.
Central Humidifiers:	Parts covered include: brush assembly, nozzle, float valve, saddle valve, relay, humidistat, motor, water pad. Clean and adjust unit at tune-up. Additional cleanings by owner may be required.
TankSure:	This program provides an annual ultrasonic tank test, tank monitoring and profiling, and $1,000 replacement warranty. Please call to schedule a tank test today or for more details.
VisiTank:	This program provides wireless monitoring of your oil tank to track the supply level and can be combined with burner monitoring and room temperature monitoring.
Annual Anti-Freeze Check:	This provides one annual check of the antifreeze in a radiant heating or snowmelt system. This is a check only and does not cover labor or materials to restore antifreeze to acceptable levels.

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Terms, Conditions and Exclusions

1. This agreement is available only to residential customers purchasing fuel oil on our automatic degree-day delivery system who are not delinquent on any bills/payment plans including the cost of this agreement.
   
2. Servco Oil/New Canaan Oil reserves the right to inspect and approve the system before coverage is issued. Any repairs required to initially put the equipment in acceptable condition will be charged at prevailing rates.
3. This agreement and any options shall be in effect for 12 months and will be automatically renewed at prevailing rates. Either party may cancel coverage by written notice to the other party. NO REFUND OR PRORATING WILL BE ISSUED AFTER 30 DAYS OF RENEWAL DATE OR IF SERVICE OR PARTS HAVE BEEN PROVIDED SINCE ISSUANCE.
4. Damage and repairs not included:
   1. This agreement does not include damage or repairs due to water, floods, fire, freezing, storms, power outages or surges, strikes, embargoes, vandalism or any other cause beyond the control of Servco Oil or New Canaan Oil.
      
   2. Concealed or buried parts, pipes, wiring or underground oil lines must be made accessible before repairs will be made.
      
   3. Servco Oil/New Canaan Oil shall not be held responsible for consequential damage.
   4. No equipment or parts other than as specifically described in the various coverages shall be included.
      
   5. Labor will be charged at normal daytime rates for non-emergency service calls performed outside normal business hours. Parts normally covered will still be covered.
      
   6. Basic Heating Plan does not cover any part of the system that contains or conveys water.
      
   7. Obsolete equipment or parts not readily available from normal sources of supply are not included.
      
   8. No plan includes replacement of: combustion chambers, boilers, air handlers, water heater tanks, anode rods in water heaters, radiators, convectors, condenser replacement, domestic hot water coils, programmable thermostats or sensors, draft inducers and power venters, duct repairs, repairs to radiant systems, steam condensate or feed pumps, flushing of steam system and returns, repairs of refrigerant leaks and replacement of refrigerant in accordance with EPA protocols.
      
   9. SERVCO OIL/NEW CANAAN OIL WILL NEITHER DISTURB NOR REMOVE ANY SUBSTANCE WHICH, IN THE OPINION OF OUR TECHNICIANS OR MANAGERS, CONTAINS ASBESTOS. IT IS THE RESPONSIBILITY OF THE PROPERTY OWNER TO REMOVE THIS MATERIAL PRIOR TO SERVCO OIL/NEW CANAAN OIL PERFORMING ANY WORK.
      
5. There are no promises, terms, conditions or obligations not herein written that are part of this agreement.
   
6. Preventive services and tune-up of the equipment will be provided once a year under most plans. Annual service will be provided only by appointment during normal business hours. It is your responsibility to contact us to arrange an appointment for this service. There will be no credit issued for service not scheduled or carried over to the following year.
   
7. There are certain items which are considered homeowner responsibilities, including but not limited to: flushing low water cutoff, turning on switches and replacing fuses, or resetting circuit breakers and properly adjusting thermostats and sub base controls.
   
8. Periodic replacement or cleaning of air filters is considered a normal owner responsibility. No plan covers service calls for the replacement of plugged or dirty air filters. No service plan covers the cost of repairs for any damage caused by a unit running with restricted airflow caused by plugged filters.
   
9. For the purpose of this agreement normal business hours shall be Monday through Friday, excluding holidays, from 8 a.m. until 4:30 p.m. Calls received after 4 p.m., requesting same day service shall be considered after-hours calls.
   
10. In the case of multiple units of the same type on the same property (such as multiple air handlers, humidifiers, air cleaners, etc.), if coverage is obtained on one unit, coverage must be obtained on all units of the same type. This will prevent possible misunderstandings that could arise over which unit is covered.
    
11. At the time of the annual service and cleaning, we will clean the smoke pipe and the base of the chimney. Any cleaning, repairs or replacement of masonry or metal chimneys is not included in any service plan. For the purpose of this agreement the chimney is considered to start where the single wall galvanized 26 GA. Smoke pipe meets the chimney.
    
12. No plan includes removal of, or repairs to, or resulting from water in the oil tank, or frozen oil lines.
    
13. No plan includes replacement of antifreeze, or repair of damage caused by a lack of antifreeze in a heating system. (An annual checkup is available in the additional services section.) Improper maintenance of antifreeze can cause significant damage to boilers, coils, radiators and related piping and fixtures; there are no provisions in any plan that cover repairs for problems relating to or resulting from improperly maintained antifreeze.
    
14. An after-hours call is considered an emergency only if it cannot be postponed until normal business hours without causing a safety or property damaging situation.
    

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